Privacy Policy

1. Information We Collect

We may collect information that you voluntarily provide, including:

• Full name
• Email address
• Mobile telephone number
• City or area of interest
• Current housing situation
• Desired purchase timeframe
• Property preferences
• Estimated budget or preferred monthly payment
• General credit-score range
• Employment or income category
• Homeownership goals
• Appointment information
• Webinar registration information
• Responses submitted through the FOCUS® Diagnosis or other questionnaires
• Communications and inquiries sent to us

We may also automatically collect certain technical information, including Internet Protocol address, browser and device type, operating system, referring website, pages visited, date and time of visits, website interactions, and cookie and analytics information.

Please do not submit Social Security numbers, bank account numbers, passwords, full credit reports, identification documents, tax returns, or other highly sensitive information through ordinary website forms unless we specifically provide a secure method.

2. How We Use Your Information

We may use personal information to respond to inquiries, provide real estate information and services, evaluate general home-buying goals, personalize the website experience, schedule consultations, send confirmations and reminders, provide information about properties and educational resources, maintain prospect records, operate our CRM, improve our services, measure advertising performance, prevent misuse, comply with legal obligations, and protect our business operations.

We may send email or SMS communications when you have provided the appropriate consent.

Submitting a website form does not create a brokerage, agency, lender, or other professional relationship unless a separate written agreement is signed.

3. Email Communications

When you provide your email address, we may send information related to your inquiry, requested services, properties, appointments, educational resources, events, or marketing communications.

Commercial emails will provide a method to unsubscribe. You may also request removal by contacting hello@askcildanahomes.com.

Unsubscribing from marketing emails may not prevent transactional or service-related messages concerning an active request, appointment, or transaction.

4. SMS and Text Message Communications

We will send SMS or text messages only when you have provided applicable consent or when otherwise permitted by law.

Messages may include responses to inquiries, appointment confirmations and reminders, requested property information, home-buying or home-selling education, webinar information, follow-up communications, and promotional messages relating to our real estate services.

Message frequency varies. Message and data rates may apply.

You may opt out at any time by replying STOP. For assistance, reply HELP or contact hello@askcildanahomes.com.

Consent to receive marketing text messages is not a condition of purchasing any property, product, or service.

5. Mobile Information and SMS Consent

Mobile telephone numbers, text messaging originator opt-in data, and SMS consent information will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

Mobile information may be disclosed only to service providers that help us deliver and support our messaging program, such as telecommunications providers, messaging platforms, CRM providers, and technical vendors. These providers may use the information only to perform services on our behalf.

6. How We Share Information

We do not sell personal information for money.

We may disclose limited information to providers supporting website hosting, CRM services, email communications, SMS communications, appointment scheduling, data storage, analytics, advertising measurement, cybersecurity, and professional services. These providers may include Brevo, Hostinger, Google, Meta, calendar providers, and other vendors used to operate our website and communications.

We may also disclose information with your direction or consent; to comply with legal process; to investigate fraud or security incidents; to protect rights, property, safety, users, or the public; or in connection with a business transfer, subject to applicable law.

Nothing in this section permits mobile opt-in information or SMS consent to be shared for another party's marketing.

7. Cookies, Analytics, and Advertising Technologies

We may use cookies, pixels, tags, and similar technologies to operate the website, remember preferences, understand traffic, measure form submissions, analyze advertising performance, improve services, and deliver or measure relevant advertising.

These technologies may be provided by companies such as Google, Meta, Hostinger, or other analytics and advertising providers. You may manage cookies through your browser settings. Where legally required, we will request consent before activating nonessential cookies.

8. Data Retention

We retain personal information only for as long as reasonably necessary to respond to inquiries, maintain business records, provide requested services, document consent and communication preferences, comply with legal obligations, resolve disputes, enforce agreements, and protect against fraud or misuse.

Consent records may include the date and time of consent, the form used, the telephone number submitted, the consent language displayed, the source page, and related technical records.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information. However, no website, database, internet transmission, email, or text messaging system is completely secure, and absolute security cannot be guaranteed.

10. Your Choices and Requests

You may contact us to request access, correction, deletion of certain information, withdrawal of marketing consent, removal from email communications, or removal from SMS communications.

Submit requests to hello@askcildanahomes.com. We may need to verify your identity. Some information may be retained when required by law or for legitimate business purposes.

11. Children’s Privacy

Our website and services are intended for adults seeking real estate information and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we discover such collection, we will take reasonable steps to delete it.

12. Third-Party Websites

Our website may contain links to third-party websites, listings, lenders, providers, social networks, or scheduling platforms. We are not responsible for their privacy, security, content, or practices. Review their policies before providing personal information.

13. Real Estate and Financing Information

Information provided through this website is for general informational and educational purposes. We do not guarantee loan approval, interest rates, property availability, property values, seller concessions, closing-cost assistance, credit improvement, financing eligibility, or transaction outcomes.

Mortgage decisions are made by licensed lenders and financial institutions. Real estate services may require separate written agreements and disclosures.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The revised version will be posted on this page with an updated “Last Updated” date. Continued use of the website after an update constitutes acknowledgment of the revised policy.

15. Contact Us